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More Info and Resources

Do you need immediate assistance in referring a refugee family or individual to supports in our community?

Community Supports

Translation and Interpretation Services

Qualified interpreters are available for a hourly fee if you are not able to find a volunteer who is willing to provide this service for free. Interpreters generally interpret oral communication between two parties who are not able to speak each other's language.  Translation services are generally used for translating documents. The following agencies provide both services for a fee:

 Printed materials or general information

  • First Two Weeks in Canada 9:32-min Video: English.
  • Rights and Responsibilities of Tenants and Landlords publication developed by LMLIP (London Middlesex Local Immigration Partnership.
  • Using London's Transit developed by Age Friendly London; for other language format, please phone 519-451-1340 ext 335.
  • Health Care Options in Ontario; fact sheets available in 27 languages.                     
  • Refugee Health Line to connect refugees with transitional health care for the short-term, 1-866-286-4770.
  • The Middlesex-London Health Unit has several fact sheets, guides and brochures in other languages on the following topics: Child Safety, Dental Health, Tuberculosis, Vision, Head Lice, Pregnancy and Booster Seats. Contact the Health Unit to obtain a copy and/or request if other health topics are available in other languages.
  • Home Fire Safety Checklist in the following languages: English Checklist     French Checklist
  • Canadian Mortgage and Housing has a suite of information & resources about housing, available in eight languages.
  • Refugees are eligible to apply for Ontario Works, a social assistance program after being in Canada for 12 months. The government produced a video describing the process in 3 languages, English, French and Arabic.  Click on the link to access the videos. Note: it may take a few minutes to open or to download the video in your choice of language.
  • The Canada Revenue Agency has developed info sheets for newcomers about the importance of filing taxes to access tax credits and benefits. Info sheet in English. Info sheet in French.

Guides and Publications


Workshops & Programs

  • Community Connection Program at the Cross Cultural Learner Centre offer information sessions, friendship circles and family tours for the privately sponsored refugee families. Call 519-432-1133 for additional information and dates.

Protection from Frauds and Scams

  • Scammers are reaching new lows as they focus their efforts on defrauding immigrants and refugees. Visit Government of Canada's website on Protection from Frauds and Scams to learn more about the different ways of being defrauded and steps to protect yourself.
  • Also, visit Canada Revenue Agency's website on Protect yourself against fraud to learn different ways of being scammed from someone posing as an employee from CRA over the phone or by email. This information is available in Arabic (phone & email scam).

Last update to this page: September 2018